Overview

The Support Services Program Manager is responsible for coordinating, administering, and overseeing all facets of Support Services programs. This includes program and grant funds management that operate Support Services and donations management. The Manager is responsible for program development, supervision, planning, evaluating, and reporting for Support Services programs, including outreach to the community and with other healthcare/human service providers and agencies. The manager oversees a team approach that embraces evidence-based interventions and maintains program outcomes and effectiveness. Must be able to assist with and perform brief interventions and crisis interventions with both individuals and group settings. The Manager will be proactive in adhering to COVID-19 protocols and enforcement among drop-in center service users.

The Support Services Program Manager provides direct supervision of the Support Services team which includes Peer Specialists and Case Managers, and students and volunteers (to include Interns) within the Community Development department, including recruitment, training, retention, evaluations, and disciplinary action.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Administrative oversight for Support Services employees, including hiring, training, assigning, reviewing, coaching, and evaluating work performance; and of the Kinłani Shadehouse Drop-In Center.

·         Responsible for the management of Support Service program related grants and donations. Assists in preparation of grant proposals. Works to ensure sustainability of programs.

·         Ensures privacy and confidentiality; HIPPA standards are enforced with all activities related to the Support Services program as outlined and expected in protocols related and not limited to acquisition of patient/client documentation, files, and records.

·         Maintains and improves Support Services programs through innovative, supportive, and team approach, with emphasis on effectiveness for program clients, participants, patients, and the community.

·         Ensures Support Services funding goals and objectives are met; oversees and monitors multiple budgets and program staff; produces reports; collects quantitative and qualitative data; evaluates program effectiveness utilizing best case practice, empirical measures at baseline, and at various predetermined time points for outcome measures.

·         Develops program policies relating to COVID-19 support services to clients and the community.

·         Establishes a team and integrated approach and effort among NACA staff in promoting overall wellbeing across NACA programs and departments; Ensures equitable access to the Kinłani Shadehouse drop-in center.

·         Establishes and maintains relationships internally and externally; including and not limited to NACA health providers and other community agencies for referral and networking purposes.

·         Work effort needs to occur within a thoughtful conceptual framework, but incorporate an active, hands-on approach.

·         Oversees the composition and distribution of educational and informational materials and newsletters to increase individual, group, and community awareness of dietary, fitness, and health related issues.

·         Establishes and evaluates processes according to case management best practice.

·         Assess community needs and engages community members and resources to enhance existing programs.

·         Serves as a mentor to Peer Specialists and Interns

·         Attends local, regional, and national project meetings and trainings as needed.

·         Performs other duties as assigned.

MINIMUM QUALIFICATION

Bachelor’s Degree in social work or related field and at least two (2) years of previous, experience working with grants and/or as a grant project manager, community coalition building and leadership. Supervisory experience of minimum one (1) year is required.

Preferred: Master’s degree in social work, community or organizational development, behavioral health, health education, or equivalent field; background in the field of behavioral health prevention and related programming and at least three years of previous experience administering and/or managing community development programs, experience working with grants and/or as a grant project manager, community coalition building and leadership and at least three years of successful supervision of staff and team leadership experience. Lived experience with unstable housing, human services use or low-income household.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Level I Fingerprint Clearance; CPR; First Aid; HIPAA Certification (can be acquired before and/or after hire). Possess a valid Arizona Driver’s License. Must complete/pass a criminal background investigation & fingerprint clearance in accordance with NACA policy.

Preferred: Licensed Clinical Social Work (LCSW), Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC).

About Native Americans for Community Action, Inc.

Native Americans for Community Action Inc has provided over 50 years of services to the Native American peoples of Flagstaff and Coconino County both on and off reservation. Since 1971, our agency also provides other services to Native and non-Native communities such as: capacity building in Native American communities by assisting future political and community leaders, fighting stereotypes of Native American individuals and organizations, and by advocating as a knowledge base on Indigenous issues to governments and other non-Native organizations.

Since 1991 NACA has been offering a variety of health and human services to urban Native Americans, low-income, and other at-risk families as well as those who suffer from health and socio-economic disparities at rates disproportionate to the general population.