REPORTS TO: Gift Shop Manager


1.         SUMMARY:

The main function of the Little America Hotel Gift Shop Sales Associate is to provide professional and knowledgeable customer service to all Gift Shop patrons.


2.         TASKS:

            The tasks that are essential to perform the functions of this position are:

·         Assist customers by offering information about merchandise, and be prepared to answer questions about the Hotel and the community.

·         Acquire as much information as possible about all aspects of the shop’s products, hotel services, and features of the community.

·         Using the utmost in customer service skills and up-selling techniques, aggressively and professionally seek sales.

·         Accurately complete any sales transactions by “ringing” the sale into the cash register, in strict accordance with Hotel Gift Shop procedures, and verbally count change correctly back to the customer.

·         Maintain adequate supplies and displays of merchandise for sale.

·         Be alert for shoplifters.

·         Promptly communicate any problems to the appropriate supervisor.

·         Maintain cleanliness of Gift Shop by vacuuming, dusting, and wiping displays and fixtures as needed, using a vacuum cleaner, dust rags, feather dusters, and glass and other cleaners.

·         Other duties as assigned.



·         Ability to ascend or descend rung ladder safely and with agility, and maintain body equilibrium to prevent falling from precarious situations.

·         Ability to extend arm(s) in any direction.

·         Ability to raise substantial object from a lower to a higher position, or move objects horizontally from position to position.

·         Ability to express and exchange ideas verbally.